Store Policy

Returns Policy:

CaliQuilter reserves the right to make changes regarding the prices of the products we offer at any time.

We hope that you are completely satisfied with your purchase from CaliQuilter. However, if an item does not meet your expectations, return it to us within 30 days for a full refund or exchange. All goods must be returned in their original state – not cut, washed, or dyed

All sales on Books and Patterns are final. A copy of the original packing list must accompany the return for full credit to be issued. Shipping charges are not included in returns.

Shipping Policy:

For in-stock items, CaliQuilter will make every effort to ship within 3 business days of receiving your order. Orders are shipped on business days only. Business days are Monday-Friday, excluding holidays. The length of time required to fill an order will depend on several factors including but not limited to the size of the order; the time of the year; the number of other orders already placed; our out-of-town vending schedule.

Products are shipped in the USA via United States Post Office Priority Mail with Delivery Confirmation. When checking out, the shopping cart will show you the shipping cost, which is based on origin, destination, and package weight including packing materials. Shipping fees charged are our actual shipping costs.

Delivery time is calculated according to actual “business days” from the date shipped and does not include weekends or holidays. This estimate is also displayed in the shopping cart when you check out.

Priority Mail is generally listed as 2-3 days delivery within the United States, but may take up to 5 days depending on the distance and other factors. These delivery estimates are not guaranteed by USPS or by CaliQuilter. Sometimes delivery times are affected by internal factors at USPS that we cannot control.

Lost Shipments:

USPS Priority Mail – if an order hasn’t arrived within 14 days, please contact us. We will check the delivery confirmation status and have USPS investigate. If the delivery confirmation status shows the package as being delivered to the correct address, we cannot reship, refund, or replace the order. If the delivery status shows that it hasn’t yet been delivered, we will send out a replacement order.

International Orders:

Products are shipped internationally via United States Postal Service International Priority Mail up to 20 pounds. Delivery charges to your country are shown in the shopping cart once you’ve provided your delivery address and before you pay. Once you place your order it will be scheduled for shipment within 5 business days. The time in transit varies. USPS Priority Mail International has an estimated delivery time of 3-12 business days depending on the destination.

Payment Methods:

CaliQuilter uses PayPal as our online payment processor.

  • Your financial information stays safe with PayPal. We never see it!
  •  When you check-out, you leave CaliQuilter’s website and are transferred to PayPal secure servers to complete the transaction.
  •  Securely pay with your credit or debit card, bank account, or PayPal balance without ever exposing your numbers to CaliQuilter.
  •  Information is automatically sent over the internet with a high level of data encryption.
  •  You are 100% protected against unauthorized payments sent from your account.
  • You pay no fees to PayPal for making purchases.
  •  Every PayPal payment is followed by an email confirming your transaction to help safeguard you against identity theft.
  • Don’t have a PayPal account? Prefer not to create one? You don’t need to! You can still pay with your credit card or bank account.

If you prefer not to make online purchases, you may contact us by email to arrange payment by check, money order, or credit card. Be aware that this payment option will delay delivery of your order until your check is received and clears deposit.

Sales Tax:

CaliQuilter is based in California. All shipments to a California delivery address are subject to sales tax at the Contra Costa County rate of 8.25%. All other orders are sales tax-free

Copyright and Trademark:

All original contents of this website, including but not limited to words, images and sounds, are copyright protected. You may not reproduce, copy, download or distribute any content of this site without first obtaining Joan Lucchese’s express written authorization unless otherwise authorized by law.

Use of Digital Images:

All images on CaliQuilter’s website are the intellectual property of Joan Lucchese. All rights reserved. Any use of any images on the CaliQuilter website, including the reproduction, modification, distribution, replication, without express written permission is strictly prohibited.

Privacy Policy:

We keep all customer information confidential and dnot share any information with any outside parties under any circumstances. See our full, detailed Privacy Policy.